Technical Support

Como empresa tecnológica, nos dedicamos a ofrecer productos innovadores y accesibles que están diseñados para satisfacer las necesidades de nuestros clientes.
1. Verificar si el nombre de la red y el password son correctos.
2. Verificar si la opción de WIFI este adecuadamente encendida. (Ir a MENU > AJUSTES > WIFI).
3. Si el WIFI esta apagado, por favor encenderlo, buscar el nombre de la red a la que Ud. se desea conectar y seleccionarla. Si esta red es segura, le pedirá una contraseña WEP/WPA. Ingresar la contraseña adecuadamente.
Go to MENU > SETTINGS > BLUETOOTH and TURN IT ON. Search for the device desired and connect to it. Usually the password for most Bluetooth devices is 0000. Also, please check the Bluetooth menu to ensure that your phone is “VISIBLE” to other devices.
In order to set up your GPS properly, please go to an open space (without a roof and preferably with a clear sky) and go to MENU>SETTINGS>LOCATION ACCESS and TURN ON GPS. Note: Having a SIM card with DATA, enhances the connection and accuracy of the positioning. Open a navigation APP like Google Maps or Waze and verify that your position is correct. Start navigation.
When the SIM card is decrypted, the mobile phone will search for registered networks or available local networks automatically. Once connected, the network operator’s name will be displayed at the bottom of the lock screen. With the phone in standby mode you can make or answer calls.
Contactar a su operador de servicio si la SIM card no está funcionando correctamente.
Go to MENU>SETTINGS>MORE>MOBILE NETWORKS>ACCES POINT NAMES or APNs and configure the APNs according to your current service provider. In addition, you can check if you have the Data Services enabled (go to SETTINGS > MORE> MOBILE NETWORKS > DATA ENABLED)
The call quality may vary from building to building, depending on their construction and architecture. Please try moving to open areas or closer to a window to improve the reception. If the problem persists, please contact your service provider to verify the network.
Otherwise please visit our webpage logicmobility.com, and look under the support section for additional information.
Some carriers, in some states/countries, are shutting down their 2G networks and/or service if it is no longer required. Since some feature phones work only with 2G, they won’t be able to function and you will see the words “Emergency Calls Only” on screen.
Please contact your service provider for further information.
Your cellphone should be able to access wireless services where available. However, please remember that roaming charges will be applied depending on your plan.
Please check the terms of your service with your provider.
Por favor verificar si la SIM card está adecuadamente insertada en el teléfono. Usar la figura que está cerca del portal sim como referencia para insertarla adecuadamente. Asegurarse de no insertar la SIM card en otro lugar, como la bandeja de la memoria micro SD. Si está usando un adaptador de micro SIM a SIM regular, sea muy cuidadoso cuando inserte/retire la SIM card, ya que podría dañar los pines de contacto de la SIM card.
Para partes y accesorios, por favor contacte a un Centro de Servicio Autorizado o visite nuestro sitio web en: logicmobility.com y busque información adicional en la sección de soporte.
1. Verificar si el nombre de la red y el password son correctos.
2. Verificar si la opción de WIFI este adecuadamente encendida. (Ir a MENU > AJUSTES > WIFI).
3. Si el WIFI esta apagado, por favor encenderlo, buscar el nombre de la red a la que Ud. se desea conectar y seleccionarla. Si esta red es segura, le pedirá una contraseña WEP/WPA. Ingresar la contraseña adecuadamente.
Go to MENU > SETTINGS > BLUETOOTH and TURN IT ON. Search for the device desired and connect to it. Usually the password for most Bluetooth devices is 0000. Also, please check the Bluetooth menu to ensure that your phone is “VISIBLE” to other devices.
In order to set up your GPS properly, please go to an open space (without a roof and preferably with a clear sky) and go to MENU>SETTINGS>LOCATION ACCESS and TURN ON GPS. Note: Having a SIM card with DATA, enhances the connection and accuracy of the positioning. Open a navigation APP like Google Maps or Waze and verify that your position is correct. Start navigation.
When the SIM card is decrypted, the mobile phone will search for registered networks or available local networks automatically. Once connected, the network operator’s name will be displayed at the bottom of the lock screen. With the phone in standby mode you can make or answer calls.
Contactar a su operador de servicio si la SIM card no está funcionando correctamente.
Go to MENU>SETTINGS>MORE>MOBILE NETWORKS>ACCES POINT NAMES or APNs and configure the APNs according to your current service provider. In addition, you can check if you have the Data Services enabled (go to SETTINGS > MORE> MOBILE NETWORKS > DATA ENABLED)
The call quality may vary from building to building, depending on their construction and architecture. Please try moving to open areas or closer to a window to improve the reception. If the problem persists, please contact your service provider to verify the network.
Otherwise please visit our webpage logicmobility.com, and look under the support section for additional information.
Some carriers, in some states/countries, are shutting down their 2G networks and/or service if it is no longer required. Since some feature phones work only with 2G, they won’t be able to function and you will see the words “Emergency Calls Only” on screen.
Please contact your service provider for further information.
Your cellphone should be able to access wireless services where available. However, please remember that roaming charges will be applied depending on your plan.
Please check the terms of your service with your provider.
Por favor verificar si la SIM card está adecuadamente insertada en el teléfono. Usar la figura que está cerca del portal sim como referencia para insertarla adecuadamente. Asegurarse de no insertar la SIM card en otro lugar, como la bandeja de la memoria micro SD. Si está usando un adaptador de micro SIM a SIM regular, sea muy cuidadoso cuando inserte/retire la SIM card, ya que podría dañar los pines de contacto de la SIM card.
Para partes y accesorios, por favor contacte a un Centro de Servicio Autorizado o visite nuestro sitio web en: logicmobility.com y busque información adicional en la sección de soporte.

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